Question 1

What counts as a 'calculation'?

Accepted Answer

Each time you upload one or more exchange CSV files and generate a tax report, that counts as one calculation. You can include multiple exchanges in a single calculation — it doesn't count per exchange.

Question 2

Can I try before I buy?

Accepted Answer

Everyone gets 2 free calculations (max 200 transactions each). You'll see your full tax number — PDF reports and exports are available on paid plans starting at ₹199/FY.

Question 3

What does 'max transactions' mean?

Accepted Answer

This is the maximum number of individual trades across all your uploaded CSVs per calculation. Free: 200, Starter: 400, Pro and CA: unlimited. Most retail traders have fewer than 400 trades per year.

Question 4

What's the difference between Starter and Pro?

Accepted Answer

Starter covers current FY filing with up to 4 calculations and 400 transactions. Pro unlocks all financial years, 50 calculations, unlimited transactions, Audit Defense documents, Schedule VDA export, and AIS reconciliation — the full ITR toolkit.

Question 5

What is Schedule VDA export?

Accepted Answer

Schedule VDA is the specific section in ITR-2/ITR-3 where you report crypto gains. The Pro plan exports your data in the exact column format required for Schedule VDA.

Question 6

Can I talk to a CA?

Accepted Answer

Yes. You can book a 60-minute video call (₹3,499) with a Chartered Accountant who specialises in crypto taxation for personalised advice on your situation, tax strategy, and ITR guidance — you still file yourself. It's not a full filing service. See the How It Works page to book.

Question 7

Can I upgrade from Starter to Pro later?

Accepted Answer

Yes. Your existing data and reports carry over when you upgrade. The upgrade cost is the Pro price; there's no partial credit for your Starter purchase.

Question 8

Is there a refund policy?

Accepted Answer

We offer a 7-day money-back guarantee on Starter, Pro, and CA plans. Contact us at support@cryptoitr.com within 7 days of purchase, subject to the conditions in our Refund Policy.

Question 9

Do prices include GST?

Accepted Answer

Yes, all prices shown are inclusive of applicable taxes. You'll receive a GST invoice for your records.

Question 10

What is the CA Professional plan?

Accepted Answer

The CA plan is for Chartered Accountants and tax professionals managing crypto filings for multiple clients. It includes white-label reports (your firm's name on every PDF), multi-client management, and email support.

Feature	Free	Starter ₹199	Pro ₹499	CA ₹1,999
Calculations	2	4	50	Unlimited
Max transactions / upload	200	400	Unlimited	Unlimited
Exchanges supported	All 7+	All 7+	All 7+	All 7+
Tax summary
Based on Section 115BBH rules
Futures dual-treatment
Airdrop income tracking
Per-asset P&L breakdown
CSV export				Bulk
Current FY only	Current FY	Current FY	All years	All years
PDF tax report				White-label
Audit defense document
Schedule VDA export (ITR)
AIS reconciliation
Multi-client management
Email support

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